Frequently Asked Question

Please check your account for your order status to see if it has shipped.

If your order has shipped and you selected a tracked shipping method then please follow the tracking number to see the latest updates.

Otherwise, the vast majority of Pin Box is operated by a single person including shipping, while i do aim to ship orders out within 2 working days there can be times where I experience a surge of orders. Rest assured I'm working as fast as I can to fulfill any orders placed.

Giclees & Wall Scrolls can take longer due to the fact they are produced inhouse to order. The standard turnaround time for those is 5 working days however it could take longer dependant on the order volume of them.